bg11 Terms and Conditions

These terms and conditions ("Terms") apply to the bg11 platform and all services provided under it. By accessing the bg11 website or registering an account, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

bg11 reserves the right to change or amend these terms and conditions at any time. Changes will take effect as soon as they are published. It is your responsibility to visit this page regularly to stay informed of the latest terms.

1.1 Eligibility Criteria

To open an account and use services on bg11, you must meet the following conditions:

• You must be at least 21 years of age or older.
• You must reside in a jurisdiction where online gaming activities are not prohibited.
• You may only have one account in your name.
• All information provided must be true and accurate.

The following requirements must be followed to open and maintain a valid account on bg11.

2.1 Identity Verification (KYC)

bg11 may request documents to verify a user's identity at any time. This process is carried out to ensure the security of your account and to prevent fraud. Required documents may include:

• Copy of National Identity Card (NID) or passport
• Recent utility bill or proof of address
• Proof of ownership of the payment method

bg11 reserves the right to hold withdrawals until verification is complete.

All financial transactions on bg11 are processed through secure encryption technology. The following policies apply to all users.

3.1 Deposit Terms

• Deposits are only accepted from payment accounts registered in your own name.
• No deposits from third-party accounts will be accepted and will be returned.
• For any deposit-related issues, support is available via 24/7 live chat.

3.2 Withdrawal Terms

• The account must be fully verified before making a withdrawal request.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be restricted if wagering on any active bonus has not been completed.
• bg11 reserves the right to hold withdrawals if fraud is suspected.

bg11 offers various bonuses and promotional offers for its users. Each offer has its own terms and conditions which must be read before accepting.

4.1 General Bonus Terms

• A bonus may only be claimed once, unless otherwise stated.
• There may be restrictions on withdrawing funds deposited while a bonus is active.
• bg11 reserves the right to change, suspend or cancel any bonus offer.
• In the event of bonus abuse or fraud, the bonus and any associated winnings will be forfeited.
• bg11 reserves the right to withhold a bonus or cancel a bonus already granted if the bonus terms are not met.

4.2 Wagering Requirements

Funds earned from a bonus cannot be withdrawn before the wagering requirement is met. The contribution of some games may differ when calculating wagering. Detailed terms for specific bonuses will be stated on the relevant bonus page.

bg11 is committed to maintaining a fair and transparent gaming environment. The following conduct is strictly prohibited.

If you are found to be involved in any of the activities mentioned above, bg11 reserves the right to permanently close the account, forfeit all balances, and take legal action if necessary.

5.1 Chargeback Policy

In the event of any unauthorized chargeback or payment dispute, the associated account will be held pending investigation. Intentional chargebacks will be treated as fraud.

bg11's VIP program has five tiers. Each tier offers different benefits and cashback offers.

6.1 VIP Tier Advancement

Users can advance to higher VIP tiers through regular play and activity on the platform. bg11 reserves the right to make the final decision on tier assignment.

6.2 VIP Cashback Terms

• Cashback is provided at a set time each week.
• Cashback balance can be used directly for gaming.
• Standard withdrawal policy applies to the minimum withdrawal of cashback.

bg11 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment — not addiction. That is why we provide various tools and resources to protect our users.

7.1 Age Verification

bg11 only provides services to individuals aged 21 or older. Allowing minors to use the platform is strictly prohibited and the account holder will be fully responsible in such cases.

For more information on responsible gaming, visit our Responsible Gaming page.

All content, designs, logos, trademarks, software and other elements of the bg11 website and platform are the exclusive intellectual property of bg11. No user may reproduce, distribute or commercially use this content without the written permission of bg11.

• Scraping or downloading any part of the website by automated means is prohibited.
• bg11's trademarks or logos may not be used without authorization.
• Third-party games and content are under the copyright of the respective providers.

bg11 is committed to protecting users' personal information. Our detailed policy on data collection, storage and use is described on our Privacy Policy page. The key points are:

• All data is kept secure through SSL encryption.
• Users' personal information is not sold to third parties.
• Information may be shared with regulatory authorities when required by legal obligation.
• Data may be retained for legal purposes even after an account is closed.

The bg11 platform operates on an "as is" basis. bg11 will not bear any liability in the following cases:

• If a game is interrupted due to internet disconnection or technical issues.
• If account details are leaked due to the user's own negligence.
• If a transaction is delayed due to a disruption in a third-party service.
• If expected winnings from gaming are not received or a loss is incurred.

10.1 Dispute Resolution Process

Any dispute or complaint must first be reported to bg11's support team via 24/7 live chat or email. We will make every effort to resolve the issue quickly and fairly. bg11's final decision shall be considered binding.

10.2 Service Changes and Termination

bg11 reserves the right to modify, suspend, or discontinue any service at any time without prior notice. In such cases, bg11 shall not be liable for any loss incurred by the user.

These terms and conditions have been prepared on the basis of good governance and fair management principles. By using the bg11 platform's services, you will be considered to have fully agreed to all of these terms.

11.1 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between bg11 and the user. Any prior oral or written agreements shall be superseded by this document.

For any questions about the terms and conditions, use our 24/7 live chat support or email us at [email protected].