21+ | Safe Gaming

bg11 Responsible Gaming — Your protection is our priority

bg11 believes that gaming should be an enjoyable form of entertainment. To ensure your safety, we provide all the necessary tools including deposit limits, time-out and self-exclusion.

bg11's Commitment to Responsibility

We want every player to enjoy gaming in a safe and controlled way.

Why is responsible gaming important?

At bg11, we believe that online gaming should be purely a form of entertainment, not a source of income. Playing responsibly means knowing your budget, sticking to time limits and asking for help when you need it. bg11 is committed to always giving you a safe and enjoyable experience.

Protecting every player is our highest priority. That is why we maintain modern safety tools, 24/7 support and a strict age verification system. Our team is always ready to provide you with the support you need.

Important notice: bg11 is for players aged 21 and above only. Participation in gaming by minors is strictly prohibited. Keep your account secure from underage members of your household.

Our Protection Tools

Use these effective tools at bg11 to keep your gaming experience in check.

Set a deposit limit

You can set a daily, weekly or monthly deposit limit. Once you set this limit, you will never go beyond your budget. Lowering a limit takes effect immediately; increasing one takes effect after 72 hours.

Budget Protection

Self-Exclusion

If you feel that gaming is getting out of control, you can close your account for a set period or permanently. During this time it will not be possible to reactivate the account.

Full Protection

Time-Out Feature

If you want to take a short break, set a time-out from 24 hours to 6 weeks. During this time you will not be able to log in, but any existing withdrawal processes will continue.

Temporary Break

Strict Age Verification

Age verification is mandatory at the time of registration at bg11. Only individuals aged 21 or above may open an account and play. This is part of our strict policy.

21+ Verified

Gaming History Tracking

You can view a detailed record of all your bets, wins and losses, and spending at any time. Understanding your gaming patterns makes it easier to make the right decisions.

Transparency

24/7 Bengali Support

For any questions or help related to responsible gaming, our live chat team is ready to assist you entirely in Bengali, seven days a week, around the clock.

Round-the-Clock Support

Recognise the signs of problematic gaming

If you notice the following signs, seek help right away.

Warning signs

Repeatedly playing to try to recover money you have lost
Hiding your gaming from family or friends
Taking out loans or not paying important bills because of gaming
Feeling restless, anxious or irritable when not playing
Spending less time on work, studies or family than on gaming
Playing with your savings or emergency funds

Healthy gaming habits

Play for entertainment only, not as a source of income
Set a budget in advance for each day or week
Accept losses when you lose and do not try to chase them
Take regular breaks and spend time on other hobbies and activities
Avoid gaming when you are stressed or feeling low
Review your gaming history regularly

How to set deposit limits and self-exclusion

Secure your protection in just a few simple steps.

Log in to your account

Go to the bg11 Login page and enter your username and password to access your account.

Go to Account Settings

Click on your profile icon at the top right and go to "Account Settings" or the "Security" section.

Responsible Gaming section

Click on the "Responsible Gaming" tab. There you will find options for deposit limits, time-out and self-exclusion.

Set your limits

Choose the limit or time-out that suits you. You will need your password to confirm the changes.

If you need help, contact our 24/7 live chat support. Our team will assist you in Bengali to set up self-exclusion or any other protection measure.

Deposit and Withdrawal Limits

Find out the current minimum transaction limits at bg11.

Transaction type	Minimum amount	Method	Duration
Deposit	৳100	bKash, Nagad, Rocket, Upay	Instant
Withdrawal	৳800	bKash, Nagad, Rocket, Upay	15 minutes – 2 hours

As part of responsible gaming, we advise — only deposit an amount that, if lost, will have no impact on your daily life.

Get help — you are not alone

If gaming problems are affecting your life, reaching out for help is an act of courage.

Contact the bg11 support team

Our trained support team is available 24/7 on live chat to help you with self-exclusion, deposit limits or closing your account. Completely confidential and without judgement.

Email: [email protected]

Seek professional support

If gaming has become a serious problem, seek help from a professional mental health advisor or counsellor. Many organisations in Bangladesh provide mental health services free of charge or at low cost.

Talk to a family member or a trusted friend — you are not alone.

Remember: Gaming is never a solution to financial problems. If you are under financial pressure, stop playing and let someone you trust know. Your account at bg11 can be closed at any time — just tell us on live chat and we will help you immediately.

Responsible Gaming FAQ

Answers to frequently asked questions about protection tools and policies.

After logging into your bg11 account, go to the "Responsible Gaming" section in Account Settings. There you will find options to set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately. To increase a limit, you will need to wait 72 hours so that no decision is made in the heat of the moment. If you need help, let us know via live chat.

When you self-exclude, the balance in your account remains protected. If you have any funds deposited, they will be returned to you through the standard withdrawal process. During the self-exclusion period, no new deposits or bets will be possible. For more details, email [email protected] or contact us via live chat.

A time-out is a temporary break — usually from 24 hours to 6 weeks. Once this period ends, your account becomes active again automatically. Self-exclusion is stricter — it can be for a fixed period or permanent, and it cannot be cancelled before the period is up. If gaming has become a serious problem, self-exclusion is the right choice.

Start by speaking with them with empathy — listen without judging. Tell them about bg11's responsible gaming tools and suggest self-exclusion. If needed, contact our support team together — we are able to provide guidance in Bengali. You may also want to consider professional mental health support.

A minimum age of 21 is required to open an account and play at bg11. Age verification is mandatory at the time of registration. Protecting minors from gaming is one of our core responsibilities. If you suspect that a minor is using an account, please notify us immediately at [email protected].

Log in to your bg11 account and go to the "Transaction History" or "Betting History" section. There you will find detailed information on all your deposits, withdrawals, bets and results. Reviewing this history regularly will help you stay aware of your gaming patterns and take the necessary steps at the right time.

Enjoy safely — with bg11

All the responsible gaming tools are within your reach. Set limits, view your history and take a break when you need to. Keep gaming enjoyable at all times.

bg11 Login View more questions

Explore more

Browse other sections and support pages on bg11.