bg11 — Safe and Reliable Platform

Your Privacy Is Our Responsibility

bg11 stores your personal information with the highest level of security. Read our privacy policy and play with peace of mind.

Introduction and Applicability

Last updated: January 2026. This policy applies to all services provided by bg11.

1.1 — Introduction

bg11 (hereinafter referred to as "we", "our", or "platform") operates an online gaming service for users in Bangladesh. When you use our website bg11.cam, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

1.2 — Scope of Applicability

This policy applies to all of the following:

  • All members and users registered on the bg11 platform.
  • Any person who browses our website.
  • Persons who receive support through our live chat or email.
  • Persons who participate in our promotional activities.

What Information We Collect

bg11 collects only the information that is necessary to provide our services properly. We never collect excessive or irrelevant information.

2.1 — Registration Information

Information you provide when creating an account:

  • Full name (in Bengali or English).
  • Email address.
  • Date of birth (for age verification — to confirm 21+ years).
  • Password (stored in encrypted form).
  • Preferred currency (BDT / Taka).

2.2 — Financial Information

Information required to process transactions:

  • bKash, Nagad, Rocket, or Upay mobile number.
  • Deposit and withdrawal history.
  • Transaction amounts and times.
  • Type of payment method.

Note: We do not store your full bank account details or card information.

2.3 — Technical Information

Information related to your device and browsing:

  • IP address and device type.
  • Browser and operating system information.
  • Login time and session information.
  • Cookie and session storage data.
  • Referral source (where you came from).

2.4 — Gaming Activity Information

Information related to your gaming history:

  • Type of game played and duration.
  • Bet amounts and results.
  • Bonus and promotion usage history.
  • VIP program progress and level.

Purpose of Using Information

3.1 — Primary Purposes

We use your information for the following purposes:

  • Account management: To create, verify, and keep your account secure.
  • Transaction processing: To complete deposits and withdrawals properly. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 — transactions are processed within these limits.
  • Customer support: To respond to your complaints and questions — via 24/7 live chat in Bengali.
  • Security assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal compliance: To comply with applicable laws and regulations.
  • Service improvement: To improve our platform and user experience.
  • Responsible gaming: To identify excessive or harmful gaming behavior and provide support.

3.2 — Communication and Marketing

With your permission, we may send you relevant offers, bonuses, and promotional information. However, you may request to stop this communication at any time.

bg11 never uses your information for third-party marketing purposes without your consent.

Information Security Measures

SSL Encryption

All data transmissions are protected by SSL/TLS encryption.

Encrypted Storage

Sensitive information is stored on secure servers in encrypted format.

Regular Audits

Security measures are regularly reviewed and tested.

Instant Alerts

When suspicious activity is detected, immediate action is taken.

4.1 — Steps in Case of a Data Breach

If a data breach occurs for any reason, bg11 will take the following steps promptly:

  • The severity and impact of the incident will be assessed.
  • Affected users will be notified as quickly as possible.
  • Necessary technical fixes and security upgrades will be implemented.
  • Effective measures will be taken to prevent recurrence.

Information Sharing and Disclosure

5.1 — Information with Third Parties

bg11 never sells your personal information. However, limited information may be shared in the following specific circumstances:

  • Payment processors: The minimum necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
  • Technology service providers: With trusted technology partners for platform operations, under strict confidentiality agreements.
  • Anti-fraud services: With specialized verification services to ensure security.
  • Legal authorities: To the relevant authorities in cases of court orders or legal obligations.

In all these cases, only the minimum information necessary for the specific purpose is provided.

5.2 — International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even when your information is transferred internationally, the same standard of privacy and security is ensured in all cases.

Cookies and Tracking Technology

6.1 — Use of Cookies

bg11 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies: Indispensable for the basic functionality of the platform — login sessions, security tokens, and so on.
  • Functional cookies: To remember your preferences (such as language).
  • Analytical cookies: To analyze platform usage and improve services.
  • Security cookies: To detect fraud and protect your account.

6.2 — Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may affect certain important platform functions, such as maintaining your login session.

Your Rights

As a user of the bg11 platform, you have the following rights over your own information.

7.1 — Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

7.2 — Right to Correct Information

If there is incorrect or outdated information in your account, you may request a correction. We will complete the correction as quickly as possible.

7.3 — Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 — Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Once you object, we will stop using your information for that purpose.

7.5 — How to Exercise Your Rights

To exercise any of the above rights, contact us:

After receiving your request, we will try to respond within a reasonable time.

Data Retention Period

8.1 — Retention Policy

bg11 stores your information only for as long as necessary. The retention period depends on the type and purpose of the information:

  • Account information: For as long as the account is active and until the applicable legal time limit after it is closed.
  • Transaction records: For the period determined by legal obligations.
  • Technical logs: For a limited period for security and analysis purposes.
  • Customer support records: For a reasonable period to ensure service quality.

8.2 — Data Deletion Process

After the specified retention period has ended, or once the applicable time limit following account closure has passed, we securely and permanently delete or anonymize your information. This process is completed in an automated and secure manner.

Protection of Minors

9.1 — Age Restriction

bg11 is an adult gaming platform. Our services are for those aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.

We verify age at the time of registration. If we have reasonable grounds to believe that a user is under 21 years of age, we will immediately suspend their account and delete the relevant information.

If you are aware that someone under the age of 21 is using our platform, please notify us immediately at [email protected].

Policy Changes and Updates

10.1 — Notice of Changes

bg11 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • A notice of the update will be displayed when you log in to the platform.
  • The "Last Updated" date on this page will change.

If you continue to use the platform after a policy change, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page periodically.

10.2 — Relationship with Other Policies

This privacy policy complements bg11's other policies and terms. Please also read the following pages for the full picture:

Privacy Contact

If you have any questions or concerns about this privacy policy, please get in touch with us.

Live Chat Support

Speak directly with our team via live chat in Bengali, available 24/7. Get quick answers to any privacy-related questions.

Email Contact

Send your privacy-related requests or complaints to: [email protected] — we will respond as quickly as possible.